Privacy Policy

Snow Aurora (“we”, “us”) is a locally owned snow removal and property maintenance business based in Aurora, Ontario. This policy explains what personal information we collect, why we collect it and how we handle it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Information you give us

When you register for a service, request a quote or contact us, we may collect:

Your name, email address and phone number.
The service address and details about your property, such as home type and garage size.
Your account login details, created when you check out.
Anything you include in a message to us.

Payment information

Online payments are processed by Stripe. Your card details go directly to Stripe and are not stored on our servers. We receive a record of the payment, such as the amount, date and the last four digits of the card. Stripe handles your payment information under its own privacy policy.

Information collected automatically

Like most websites, ours uses cookies and similar tools. Some are needed for the site to work, such as keeping you signed in and processing checkout. We also use analytics tools to understand how people use the site, such as which pages are visited and what kind of device is used. This information is used in summary form to improve the site.

Service records

We keep records of the work we do at your property, including visit dates and service notes.

How we use your information

We use your information to:

Set up your account and process your payment.
Schedule and provide the services you signed up for.
Contact you about your service, including weather updates, visit confirmations and billing.
Answer your questions and prepare quotes.
Keep records required for tax, accounting and insurance purposes.
Improve our website and services.

We will only send you marketing messages if you agree to receive them, and you can unsubscribe at any time.

Consent

By registering, paying or contacting us, you consent to the collection and use of your information as described here. You can withdraw your consent at any time by contacting us, subject to legal or contractual limits. If you withdraw consent, we may not be able to keep providing service.

Who we share it with

We do not sell your personal information. We share it only when needed to run the business, for example with:

Stripe, to process payments.
Our website hosting, email and analytics providers.
Our operators, who need your address and service notes to do the work.
Our accountant, insurer or legal advisors, when needed.
Government or law enforcement, if the law requires it.

Some of these providers may store data outside Canada, including in the United States. When that happens, your information is subject to the laws of that country.

Cookies

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the site such as sign in and checkout may not work properly.

How long we keep it

We keep your information for as long as you are a customer and for as long as needed after that for tax, accounting and legal reasons. When we no longer need it, we delete it or make it anonymous.

How we protect it

We use reasonable safeguards to protect your information, including secure connections on our website, password protected accounts and limited access for staff. No system is perfectly secure, but we take care with the information you trust us with.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, email us. We will respond within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page.

Contact us

For any privacy question or request, contact Snow Aurora at Info@snowaurora.ca or (905) 296-3589.

Privacy policy.