Seasonal Snow Removal

Seasonal snow removal terms and conditions

Snow Aurora will provide snow removal services for the signed clients to the address given for the winter season in accordance with the following conditions:

1. Salting and Ice Contractor is not responsible for salting or sanding and assumes no liability for icy or slippery conditions. The client is responsible for ice management and de-icing. The client is required to salt the property after it has been serviced. This helps address icy and slippery conditions and assists in melting any additional snow that may be blown onto the property by high winds days after the snow event. Salt bags can be purchased at your local hardware store.
2. Snowfall Coverage Contractor covers snowfalls of over 1.75 inches, not cumulative snow over several days. Snow plowing will begin when 70% of the forecasted snow has fallen. This agreement includes snow plowing from November 1 to April 15.
3. Response Times For snowfalls between 1.75 and 4 inches, snow will be cleared within 8 hours after the snowfall ends. For snowfalls greater than 4 inches (which may require more than one visit), crews will make the first pass within 4 hours after the snowfall ends. The second visit may take up to 8 hours after the snowfall ends. Note that weather, traffic or equipment issues may occasionally cause delays.
4. Windrows Snow plowing includes removal of snow left by township street plows causing blockage to your driveway (windrow over 6 inches). Windrow snow clearing left by township plows will be completed after primary and secondary roads have been plowed. It may take up to 24 hours after the end of a snowstorm for windrows to be cleared.
5. Client Responsibilities The client is responsible for, but not limited to: buildup resulting from sidewalk plows, snowfall less than 1.75 inches, freezing rain (ice pellets) and drifting snow caused by high winds. The client is responsible for clearing all walkways and clearing snow a minimum of 2 feet away from the garage doors. This allows the operator to pull snow back using the plow blade.
6. Operator Only Service The property will be serviced as an operator only stop, meaning no hand shoveling will be performed on the property. During snow events, please ensure all vehicles are either parked inside the garage or positioned as close as possible to the garage door on the side opposite the walkway. If you have more than one vehicle, please park them in tandem (one behind the other). To ensure safe operation, plow operators maintain a minimum clearance of approximately 6 to 12 inches from driveway markers and 12 to 16 inches from parked vehicles, garage doors and buildings during service. We do not perform hand shoveling between parked vehicles, as we maintain a safe distance from vehicles while using both plow trucks and shovels.
7. Driveway Markers Includes two driveway snow markers (if applicable) installed mid October and removed in late April. Please do not discard your snow markers. If you need to remove them early, place them on the side of your garage or house and contact us by email to request pickup. Snow markers are the property of Snow Aurora. If any markers are lost or misplaced, the client will be billed $15 per marker.
8. Property Surfaces Contractor is not responsible for incidental damages to the ground or interlocking surfaces.
9. Payment and Registration Payment must be made in full before servicing the address given. New clients who register during an active snowfall will be scheduled for service within 1 to 2 business days after their order has been processed. Once processed, the agreement is non-refundable. The contract is non-transferable. Charges may apply for extra services.
10. Indemnity The contractor shall indemnify and hold harmless the owner, its agents and employees from any claims for bodily injury, death or damage to tangible personal property but only where such damages result from the contractor's negligence or breach of this agreement. This applies only if the owner provides written notice of the claim within a reasonable time, and no later than 48 hours after becoming aware of the incident. The owner waives the right to indemnify from the contractor, except in cases where the contractor negligence or breach of this agreement caused the damage. In all other cases, the owner shall indemnify and hold harmless the contractor, its agents and employees from such claims.

By checking the acceptance box at checkout, the client or authorized representative accepts all terms and conditions and provides their e-signature. Thank you for choosing Snow Aurora.